We get a lot of questions from people who are preparing for self storage and also from those that are already storing with us at Store Ur Stuff Self Storage Facility. We have compiled a page of self storage frequently asked questions to help you find the answers quickly. If you cannot find the answer in these self storage FAQ’s, call our professional staff on 08 8371 0000 or use our contact form and we will be happy to assist you with any self storage queries.
To see the answer to your self storage FAQ, simply click on the question below to see the solution.
How much is storage
The price of storage will depend on the size of the unit, the amount of stuff you need to store and the purpose of storage.
If you are moving house and the stuff you are storing is just going to be there until it needs to be moved to your new house, you would book the smallest size possible. Some people require extra space so they can easily sort through their belongings without having to move everything out of the unit to do so.
What is the minimum storage period I can pay for?
We offer monthly self storage terms and storage fees are charged monthly
What size are your units?
With over 140 undercover self storage units available, we have a range of storage unit sizes to meet every need. You can use our Storage Calculator to see how much space you’ll need or call one of our storage professionals to help you decide what storage unit size will suit your storage purpose.
When can I access my storage unit?
You can access your storage unit as often as you like any time between 6am to 8pm every day, including public holidays. Every person who requires access to the facility will be issued with a unique PIN that activates the security gates and main roller door to the facility.
24 hour access to the Self Storage Facility is available if required for a small additional fee. Please contact us to arrange this for you.
What security features do you have?
Store UR Stuff staff are on site from 8.30 to 5pm Monday to Saturday. We undertake daily site inspections that includes lock integrity checks.
Surveillance cameras have been positioned throughout the facility and are in operation 24 x 7.
The centralised roller door used to access our undercover units is alarmed with a monitored security alarm. This roller door is also controlled by your unique PIN and will open and close with the use of a valid PIN code. Unlike our competition, the roller does not remain open for the duration of our access hours, giving you better security for your goods. All PIN codes are tracked and recorded on our access software so we know who has been and is in and out of our facility.
External lighting and secure perimeter fencing provide additional security to the property.
Entry to and from the site is monitored using our access control and surveillance systems.
Are my goods insured?
We do not insure your items in storage, but we strongly recommend you consider appropriate insurance cover. Not all household insurance will cover your goods, that is why we have an arrangement with Midland Insurance Brokers. You can have cover for as low as $1.10 per $1000 worth of goods to be covered. Please take the time to read the product information, and contact us if you have any further questions.
How do you charge me?
Storage is charged on a monthly basis, in advance. You will pay for your first month’s self storage on or before the day you move in (we call the day you move in your “Start Date”). You will continue to be charged storage fees on a monthly basis on the anniversary of your start date until you advise us that you are planning to move out of your storage unit(s). Alternatively, we can set up automatic payments from your nominated account.
Do you help me move my stuff into the storage unit?
We provide complimentary use of Store UR Stuff trolleys for customers to move their stuff from their vehicles to their self storage unit. We have also partnered up with other South Australian businesses; the Relocation Guys and Cut Price Auto Rentals to help your move into self storage be as easy and stress free as possible.
How far in advance can I book a storage unit?
You can reserve a storage unit up to 30 days in advance. This can be done quickly and easily over the phone, in person or online.
To reserve online, visit our booking page and click on the quick reserve button next to the storage unit you have chosen. You can ‘Pay later’ up to 30 days in advance or you can ‘Pay Now’ up to 7 days in advance.
The size of the unit I booked isn’t suitable. Can I transfer to a different sized storage space?
Yes, of course. One of the benefits of using self storage is that you should only pay for the space that you need. Transferring to a better sized storage unit can be easily arranged with our staff and your rent will be adjusted accordingly. Transfer fees may be applied.
What do I need to move into a storage unit?
There is paperwork that needs to be completed prior to moving into your storage unit and we will need a copy of photo ID. Once paperwork has been completed, ID has been copied and payment has been made, you will be issued with your PIN code. We will demonstrate and test your PIN code and give you a quick orientation of the facility including emergency exits and procedures.
This process can take up to 15 minutes and can be done in advance or on the day you wish to start moving your belongings into your storage unit.
Can I pay for more than one month?
Yes, we welcome payments of more than one month in advance.
I no longer require my storage unit. What do I need to do?
Please provide us with at least 10 days notice of your intention to move out. You will need to complete an intend to vacate form to terminate your self storage agreement and have your belongings moved out of your storage unit by 5pm on your move out date.
We expect that you will leave your storage unit completely empty, clean and tidy with all rubbish removed. After you have moved out, we will inspect your vacant storage unit. Assuming all is in order, your security deposit will be refunded within 7 days of your move out date.
Can I move out of my storage space before the end of my rental term?
We do not ask you to commit to a finish date when you sign up with Store UR Stuff. We will continue to charge storage fees on a monthly basis until you give us at least 10 days notice of your intention to move out.
If I move out part way through a month, will you refund me the remainder?
Storage fees are charged monthly in advance. There is no refund for unused days in a month. If you have paid for more than one month in advance, we will refund any unused months.
Who has access to my self storage unit?
Only those people you choose can access your storage unit. Our customers bring their own locks for their self storage units, and hold the keys. We do not hold keys or copies of keys. This ensures that you keep total control over who has access to your storage unit. We have padlocks for sale in our Box Shop.
Can I drive up to my storage unit to unload?
No, but all storage units are easily accessible. There are a range of trolleys available on site to help transport your storage items from your vehicle to your undercover unit.
Who can I give my PIN to?
It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the Store Ur Stuff self storage facility.
Please do not give your PIN to any removalists or 3rd party service as this compromises the security of our facility.
Who can enter Store UR Stuff?
Only customers and staff have access to our property. Automated steel gates activated by individualised PIN codes are used to monitor and control access. Surveillance cameras operating 24 x 7 provide additional peace of mind to our customers.
My PIN is not working
If your PIN is not working, enter the # key and re-enter your PIN# pressing firmly on the buttons.
Your PIN will not work if your account is overdue. If you are overdue you will need to make payment during our business hours so your access can be activate.
Ensure you are not outside the access hours – 6am to 8pm. Your PIN will not allow you to exit after 8pm.
I have forgotten my PIN, what do I do?
PINS cannot be issued/reissued outside business hours or over the phone. Photo ID must be presented to reissue a PIN during our business hours.
I have lost my padlock keys, what do I do?
Loss of padlock keys resulting in the destruction of the current padlock will incur a fee and additional paperwork will need to be completed.
Conversion Chart (m2 to m3)
|Type||Approx Size (metres)||Square Metres (m2)||Cubic Metres (m3)|
|Closet||1.5 x 1.5||2.25||6.75|
|1.5 x 2||3||9|
|Robe||1.5 x 3||4.5||13.5|
|3 x 2||6||18|
|Half Garage||2.5 x 3||7.5||22.5|
|3 x 3||9||27|
|Bedroom||4.5 x 3||13.5||40.5|
|Garage||6 x 3||18||54|
|Double Garage||7.7 x 3||23.1||69.3|
Store UR Stuff
353 Cross Road
Clarence Gardens SA 5039
Ph: 08 8371 0000
Fax: 08 8371 0022
Office Open Hours:
Closed Sunday and Public Holidays