Tag Archive for: storage unit

When the fire starts to burn – a self storage fire

When I tell people that I work in Self Storage, they immediately think of the TV program Storage Wars. Yes, I have watched the program and the thing to keep in mind is that it is an American TV reality program – parts of it have to be set up or scripted. Even though working in self storage is not as exciting as the program depicts the most interesting thing I like about it is the stories that you hear about. Below is a true story that I would like to share with you. It is a little bit cheeky and gave me a little bit of a chuckle, so I hope that you get some enjoyment out of it as well. Fortunately, these incidents did not occur at our facility.

It is all facility owners nightmare when you get a call from emergency services to inform you that part of your facility is on fire. You could imagine the owners surprise when the reason for the fire was discovered!

The investigations lead to a candle being knocked over as the cause of the fire. When the tenant was interviewed, the real use of his storage unit was revealed.

The tenant had the unit for a while, which had 24 hour access, and the staff often noticed the late hours the tenant was coming and going. There was no suspicious behavior so the staff assumed that he worked odd hours or that it was the only time he could get to his unit. It turned out that he was using his storage unit as a rendezvous to meet up with his girlfriend. The unit had a queen size mattress in the middle of the floor that was surrounded by candles. The couple had been meeting at the unit with their partners none the wiser about the arrangement. A storage transaction on a monthly bank statement I suppose does not raise many questions, unlike multiple hotel charges. On that fateful night, a candle was accidentally knocked over and clothing nearby caught a light. The couple had to flee the burning unit and were left shaking and cold and in shock.

The accidental knocking over of the candle not only caused the tenant to have a very costly storage account to cover the damage that was caused, but it also caused huge embarrassment.

Let this be a little lesson to those reading this blog; do not use your storage unit as a makeshift love hotel – not only for the above reason, but also because I am pretty sure it is illegal too!!

Store UR Stuff Staff Profile – Jodie

Jodie

 Photograph depicted may not be a true representation of Store UR Stuff staff. Actual appearance may vary.

Hi my name is Jodie and I am the Manager at Store UR Stuff.

Whilst on maternity leave last year, I received a phone call asking me if I was interested in a new challenge and a new career opportunity. Not knowing much about the storage industry, I thought that a fresh start into the workforce after being away for 12 months was something that I really needed to get my baby brain back into gear.

Coming from a strong customer service background, most of my previous employment was in the travel and hospitality industry, I figured that selling empty space was similar to selling an empty hotel room; the only difference being instead of people occupying the space, there was going to be people’s stuff occupying the space. With that in mind along with a need for a challenge, I took on the role.

I was very fortunate to see our facility grow right before my eyes. When I left to go on leave, the warehouse on the premise was being used as a liquor distribution warehouse, and by the time I got back, the concrete had set and a new roof installed and left was a blank canvas to fill. Whilst I was busy learning about the industry, talking to our competitors and also experts in the industry, the Self Storage Association of Australia, the construction of the units in the warehouse took no time to complete. Once completed, I was left with 112 ground floor self storage units to fill – and thus the challenge began.

I have learnt a lot in my role since taking it on and learnt so much more about the industry. To be honest, it is not a career path that I would actively pursue, but it has definitely been an interesting and rewarding path. There are so many reasons why people need storage and each customer has their own story to tell, and it is this interaction that I enjoy the most. Now that I am in the industry, it is going to be a while before I consider leaving. As the industry grows and expands, I hope that my knowledge and expertise can grow along with it.