Self Storage FAQ

Click on the titles below to see answers for the most FAQ’s regarding our self storage services.

A handy square to cubic metres conversion chart is also presented below for a quick reference. Alternatively, call us on 08 8371 0000 or send us your queries via email and our friendly staff will be happy to help you find the best storage solution for your needs.

  • You can access your storage unit as often as you like any time between 6am to 8pm every day. For a small additional fee, access outside of these times is available. Please contact us to arrange this for you.

  • Store UR Stuff staff are on site from 8.30 to 5pm Monday to Saturday. We undertake daily site inspections that includes lock integrity.

    Surveillance cameras have been positioned throughout the facility and are in operation 24 x 7.

    The centralised roller door used to access our undercover units is alarmed with a monitored security alarm. This roller door can only be opened with the use of a valid PIN code at the automated steel entrance gates.

    External lighting and secure perimeter fencing provide additional security to the property.
    Entry to and from the site is monitored using our access control and surveillance systems.

  • One month is the minimum storage period.

  • With over 100 undercover storage units available, we have a range of unit sizes to meet every need. Our units have a generous height of 3m, making best use of all possible space. You can use our Storage Calculator to see how much space you’ll need.

  • We do not insure your items in storage, but we strongly recommend you consider appropriate insurance cover. Not all household insurance will cover your goods, that is why we have an arrangement with Midland Insurance Brokers. You can have cover for as low as $1.10 per $1000 worth of goods to be covered. Please take the time to read the product information, and contact us if you have any further questions.

  • Storage is charged on a monthly basis, in advance. You will pay for your first month’s storage on or before the day you move in (we call the day you move in your “Start Date”). You will continue to be charged storage fees on a monthly basis on the anniversary of your start date until you advise us that you are planning to move out. Alternatively, we can set up automatic payments from your nominated account.

  • Yes, we welcome payments of more than one month in advance.

  • We accept bookings 14 days in advance.

  • We do not ask you to commit to a finish date when you sign up with Store UR Stuff. We will continue to charge storage fees on a monthly basis until you give us at least 10 days notice of your intention to move out.

  • Storage fees are charged monthly in advance. There is no refund for unused days in a month. If you have paid for more than one month in advance, we will refund any unused months.

  • Yes, of course. One of the benefits of using self storage is that you should only pay for the space that you need. Transferring to a better sized unit can be easily arranged with our staff and your rent will be adjusted accordingly. Transfer fees may be applied.

  • Please provide us with at least 10 days notice of your intention to move out. We expect that you will leave your unit completely empty, clean and tidy with all rubbish removed. After you have moved out, we will inspect your vacant unit. Assuming all is in order, your security deposit will be refunded within 7 days of your move out date.

  • We provide complimentary use of Store UR Stuff trolleys for customers to move their stuff from their vehicles to their unit.

  • Only those people you choose can access your unit. Our customers bring their own locks for their self storage units, and hold the keys. We do not hold keys or copies of keys. This ensures that you keep total control over who has access to your unit. We have padlocks for sale in our Box Shop.

  • Only customers and staff have access to our property. Automated steel gates activated by individualised PIN codes are used to monitor and control access. Surveillance cameras operating 24 x 7 provide additional peace of mind to our customers.

Conversion Chart – M2 to M3

TypeApprox Size (M)M2M3
Closet1.5 x 1.52.256.75
1.5 x 239
Robe1.5 x 34.513.5
3 x 2618
Half Garage2.5 x 37.522.5
3 x 3927
Bedroom4.5 x 313.540.5
Garage6 x 31854
Double Car Garage7.7 x 323.169.3

Member of the:

Member of the Self Storage Association of Australasia

2014, 2015 and 2016 SSAA Awards for Excellence Award Finalist

2014, 2015 and 2016 SSAA Awards for Excellence Award Finalist